bibliografia sulla comunicazione di crisi:

1. Coombs, W. T. (2014). Ongoing crisis communication: Planning, managing, and responding. Sage Publications.
2. Fearn-Banks, K. (2019). Crisis communications: A casebook approach. Routledge.
3. Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2017). Effective crisis communication: Moving from crisis to opportunity. Sage Publications.
4. Seeger, M. W. (2019). Crisis communication and the public health. Sage Publications.
5. Hearit, K. M. (2019). Crisis management by apology: Corporate response to allegations of wrongdoing. Routledge.
6. Frandsen, F., & Johansen, W. (2019). Crisis communication: Theory and practice. Routledge.
7. Coombs, W. T., & Holladay, S. J. (2012). The handbook of crisis communication. John Wiley & Sons.
8. Le, T. T., & Sabatini, L. (2019). Risk communication and disaster preparedness in Asia. Springer.
9. Kim, Y., & Cameron, G. T. (2011). Emotion and crisis communication. Routledge.
10. Boin, A., ‘t Hart, P., Stern, E., & Sundelius, B. (2017). The politics of crisis management: Public leadership under pressure. Cambridge University Press.